Digital marketing has become a game changer for many industries, and the healthcare sector is no
exception. With the growing number of internet users in India, digital marketing has become an
effective tool to reach and engage with potential patients. This article will explore why digital
marketing can be a game-changer for healthcare in India.
1) Increased Awareness:
One of the most significant benefits of digital marketing is that it can increase awareness about
healthcare services and products. With the help of social media platforms like Facebook, Twitter,
and Instagram, healthcare providers can reach out to a larger audience and educate them about their
services. They can share informative content, videos, and images to create awareness about various
health issues and the importance of preventive care.
2) Targeted Advertising:
Another advantage of digital marketing is the ability to target specific demographics. Healthcare
providers can use various tools to target people based on their age, location, gender, and
interests. For example, if a hospital wants to promote its pediatric services, it can target parents
with children of a certain age group. This not only helps in reaching the right audience but also
saves money by avoiding unnecessary advertising to people who are not interested in their services.
3) Cost-Effective:
Digital marketing is a cost-effective way to promote healthcare services and products. Unlike
traditional marketing methods such as TV and print ads, digital marketing allows healthcare
providers to reach a larger audience at a fraction of the cost. Additionally, healthcare providers
can track the performance of their digital marketing campaigns and make changes accordingly to
improve their ROI.
4) Improved Patient Engagement:
Digital marketing can also improve patient engagement. Healthcare providers can use social media
platforms and email marketing to keep patients informed about their health and well-being. For
example, they can send regular newsletters with informative content, reminders for appointments, and
tips for healthy living. This not only improves patient engagement but also helps in building
long-term relationships with patients.
5) Increased Trust and Credibility:
In today's digital age, patients are more likely to trust healthcare providers who have a strong
online presence. A well-designed website, social media pages, and online reviews can improve a
healthcare provider's credibility and trustworthiness. Additionally, patients can use online reviews
to make informed decisions about their healthcare providers.
6) Data-Driven Insights:
Digital marketing provides healthcare providers with valuable data-driven insights. They can track
the performance of their campaigns, measure their ROI, and analyze patient behaviour to improve
their services. For example, they can track which campaigns are performing well and adjust their
marketing strategies accordingly.
7) Improved Accessibility
Finally, digital marketing can improve accessibility to healthcare services. With the help of
telemedicine and online consultations, patients can access healthcare services from the comfort of
their homes. This is particularly useful for patients living in remote areas or those with limited
mobility.
Case Studies
Motherhood:
Motherhood is a leading maternity hospital chain with 10 centers across India. They offer a range of
services for expecting mothers and newborns, including antenatal care, delivery, and postnatal care.
To improve their services and connect with patients, Motherhood has adopted various digital
marketing strategies.
• Website:
Motherhood has a user-friendly website that provides information about their services, doctors, and
locations. The website also has a blog section that features informative articles on pregnancy,
parenting, and healthcare. Additionally, the website has a booking portal that allows patients to
book appointments online.
• Social Media:
Motherhood has an active presence on social media platforms like Facebook, Instagram, and Twitter.
They use these platforms to share informative content, patient testimonials, and updates about their
services. Additionally, they run digital campaigns to promote their services and engage with their
audience.
• Email Marketing:
Motherhood sends regular newsletters to its subscribers with informative content, updates about
their services, and offers. Additionally, they send reminders for appointments and follow-up emails
to keep patients engaged.
So, before you outsource your next video ad or spend on an editing application with advanced
features you may or may not need, you should definitely try out one of these.
Apollo Hospitals
Apollo Hospitals is one of the largest healthcare providers in India with over 70 hospitals across
the country. They offer a range of services, including inpatient care, outpatient care, diagnostics,
and emergency care. To connect with patients and improve their services, Apollo Hospitals has
adopted various digital marketing strategies.
• Website:
Apollo Hospitals has a user-friendly website that provides information about their services,
doctors, and locations. The website also has a blog section that features informative articles on
healthcare and wellness. Additionally, the website has a booking portal that allows patients to book
appointments online.
So, before you outsource your next video ad or spend on an editing application with advanced
features you may or may not need, you should definitely try out one of these.
• Social Media:
Apollo Hospitals has an active presence on social media platforms like Facebook, Twitter, and
Instagram. They use these platforms to share informative content, patient testimonials, and updates
about their services. Additionally, they run digital campaigns to promote their services and engage
with their audience.
So, before you outsource your next video ad or spend on an editing application with advanced
features you may or may not need, you should definitely try out one of these.
• Telemedicine:
Apollo Hospitals has launched a telemedicine platform that allows patients to consult with doctors
online. Patients can use the platform to book appointments, share their medical history, and get
advice from doctors. Additionally, the platform allows doctors to monitor patients remotely and
provide follow-up care.
So, before you outsource your next video ad or spend on an editing application with advanced
features you may or may not need, you should definitely try out one of these.
• Mobile App:
Apollo Hospitals has launched a mobile app that allows patients to access their services and track
their health. The app provides features like online consultations, appointment booking, health
records, and medicine reminders. Additionally, the app provides health tips and information about
healthcare services.
Future trends in digital marketing for healthcare
In conclusion, digital marketing can be a game changer for healthcare in India. It can increase awareness, improve patient engagement, and build trust and credibility. Additionally, it is cost-effective, data-driven, and can improve accessibility to healthcare services. Healthcare providers who adopt digital marketing strategies can stay ahead of the competition and provide better services to their patients